Formtool FAQ

How to order?

Once you have selected the software you want to purchase, click the “Buy Now” button on the product page or product catalog page.  Alternatively, if you are returning to complete an open shopping cart, simply click on the cart icon in the upper right corner of this website. You will then be directed to a secure shopping cart where you can review the contents of your order: software name, version, operating system platform, delivery method, quantity, and price. You can also add additional software and services (Be sure to check out the options below  the cart page). You may click continue shopping, or just scroll down to complete your order.

What is the Extended Download Service?

Software problems are often caused by a system crash, computer virus or technical bugs. In case you didn’t create a backup of your hard disk, you risk losing the software you bought and installed. To avoid such a loss, you can protect your software easily with our Extended Download Service. By purchasing the Extended Download Service, you are able to re-download your software again for up to two years from the order date. In order to retrieve the Extended Download Service, please click the “Download” link that you received together with your order confirmation e-mail, enter your account information and then click submit to enter the “Download” area. You can also use the Account Login to find your previous purchase in the “My Software” section. You are now able to reclaim and re-download your software.

What is a BackUp DVD?

You can choose to order a copy of your download software on a DVD. This ensures that you always have a copy of your software at hand! Your Backup Copy on a DVD will be sent by post within 7 business days.  The serial number from your initial purchase is needed for installation.  You will need to call for an activation code.

How do I change my billing and/or shipping information?

Use the Account Login to change your billing and/or shipping information before your order is placed.

Please note: All corrections must be made prior to validating your order. Physical shipments including Backup DVD’s are immediately sent to the fulfillment agency and our system cannot  retrieve or redirect the shipping address of an order in transit.

What payment methods can I use?

We accept Visa®, MasterCard®, American Express®, Discover®, as well as ATM cards if they are issued by one of these major credit card companies. We also accept PayPal®. Our servers encrypt all information submitted to us, so you can be confident that your credit card information is safe and secure. If you would like to pay with pre-approved credit terms by use of a purchase order (PO), you will need to order by telephone. Some restrictions apply. Please contact an IMSI/Design sales representative by calling 1.800.833.8082 or 1.415.483.8000 Monday through Friday between 6am and 3pm Pacific Time. We do not accept Gift Cards.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

  • The card is expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.
  • Your Credit Card Provider has blocked purchase.

How is my order processed?

  • Once you place your order and your payment is approved, an order confirmation email is sent to you instantly.
  • Upon receipt of the confirmation email, you may proceed to download your software immediately using the download access link provided in the email.
  • Once you have downloaded the software, you will be able to install it and activate it using the serial number and activation key included in your confirmation email.

What is my order status?

If for some reason your download was not immediately released, you can view your order status through our online Account Login. Once you’ve logged in, click the “Order History And Details” button to see your order status.  Click the plus (+) sign next to your order ID to get complete details on your order.

Can I order without a credit card?

es. In addition to credit cards we accept PayPal for online orders. If you would like to pay by use of a purchase order (PO) with preapproved credit terms and conditions, you will need to order by telephone. Some restrictions apply. Please contact an IMSI/Design sales representative by calling 1.800.833.8082 or 1.415.483.8000 Monday through Friday between 6am and 3pm Pacific Time.

Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Sales tax is collected on United States orders placed by customers located in states where IMSI/Design has a tax presence. In some states, sales tax might or might not be collected depending on the contents of the customer’s shopping cart. For U.S. orders placed by customers in states where IMSI/Design does not have tax nexus, no sales tax is collected.

How do I get a copy of my invoice?

A copy of your invoice will be emailed to you. You can also print a copy of your invoice through our online Account Login from the My Software page.

How do I download my purchase?

You can download by either clicking the Download button in your email order or directly in your customer account Account Login. In your account, enter your credentials in order to log in, and then click on “Software” where you will find the list of all your orders. By clicking on the Download button you will be able to download your purchase. It will ask you to Save Target As in Microsoft® Internet®Explorer® or Save Link As in Mozilla® Firefox® and Google® Chrome®. Do not rename the download file as this can cause installation problems.

Where should I save the download file?

You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?

Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?

When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.